General Questions
1. What makes Gleamzy products unique?
Gleamzy combines natural ingredients, advanced scientific formulations, and sustainable practices to create skincare solutions that deliver real results. Our products are cruelty-free, eco-friendly, and cater to all skin types.
2. Are Gleamzy products vegan and cruelty-free?
Yes! Gleamzy is a cruelty-free brand, and most of our products are vegan. We never test on animals and partner only with ethical suppliers.
3. Are Gleamzy products suitable for sensitive skin?
Absolutely. Many of our products are specifically formulated to be gentle and effective for sensitive skin.
4. Why should I choose Gleamzy for clean skincare?
Gleamzy stands for clean, effective skincare. Our products combine natural ingredients with advanced formulations to address real skin concerns while prioritizing ethical practices and environmental care.
Product Questions
5. What is the meaning of clean formulation?
Clean formulation means our products are made with safe, non-toxic ingredients that are free from harmful chemicals like parabens, sulfates, and artificial fragrances. Each product is crafted with natural extracts and are tested for quality and safety.
6. Are your products dermatologically tested?
Yes, all Gleamzy products are dermatologist-tested to ensure they are safe, effective, and suitable for all skin types.
7. Which Gleamzy products are best for acne-prone skin?
We recommend our Bye Bumps Smoothing Cleanser with Salicylic Acid, which gently exfoliates and reduces rough, bumpy texture. Pair it with our Sun Sway light watery Sunscreen, which calms redness and irritation.
8. Can I use Gleamzy products during pregnancy?
While our products are formulated with safe, gentle ingredients, we recommend consulting your healthcare provider before introducing new products during pregnancy.
9. How do I know which Gleamzy product is right for me?
To find the right Gleamzy product for you, start by identifying your specific concern or what you’re trying to improve.
Once you know your concern, we recommend exploring our product descriptions. Each product page provides detailed information about what it’s designed for, along with key ingredients and how they help address particular concerns.
By matching your needs with the product’s benefits and ingredients, you can choose the option that’s best suited for you.
If you’re still unsure, you can always reach out for further guidance—we’re here to help you make the right choice.
10. How often should I use Gleamzy products?
Usage guidelines:
- Cleansers: Daily, morning and night.
- Toner: Daily, morning and night.
- Serums and moisturizers: Once or twice a day.
- Sunscreen: Every morning and reapply every two hours when exposed to the sun.
11. Are Gleamzy products packaged in recyclable materials?
Yes, our packaging is made from recyclable and, where possible, biodegradable materials. We prioritize sustainability to reduce our environmental impact.
Sustainability Questions
12. How does Gleamzy prioritize sustainability?
We are committed to eco-friendly ractices, including sustainable ingredient sourcing and using recyclable packaging. By choosing Gleamzy, you’re supporting a brand that values the planet as much as your skin.
13. Why are natural ingredients important in Gleamzy products?
Natural ingredients play a crucial role in Gleamzy products as they provide gentle yet effective care for your skin. We carefully select natural extracts and active ingredients that deliver visible results without the use of harsh chemicals.
Our formulations include powerful active ingredients like:
- Glutathione: A brightening antioxidant that improves skin tone.
- Hyaluronic Acid: Provides deep hydration and plumps the skin.
- Niacinamide (Vitamin B3): Improves texture, reduces redness, and minimizes pores.
- Alpha-Arbutin: Targets hyperpigmentation and promotes an even skin tone.
We also incorporate natural extracts, such as:
- Mung Bean: Known for its soothing and nourishing properties.
- Centella Asiatica: Helps calm and heal sensitive skin.
- Calendula: Hydrates and soothes dry or irritated skin.
- Squalane: Locks in moisture and supports skin softness.
- Ginkgo Biloba: Protects the skin from environmental stressors while enhancing its radiance.
By combining these natural extracts and actives, Gleamzy ensures that your skincare is not only effective but also kind to your skin and the environment.
Orders and Shipping
14. Where can I purchase Gleamzy products?
Gleamzy products are available exclusively on our official website. Browse our collection, place your order, and enjoy direct-to-door delivery.
15. What forms of payment do you accept?
We accept all major credit cards, debit cards, PayPal, and secure payment gateways. All transactions are protected with secure encryption technology, ensuring your payment details are always safe.
16. Is it safe to make online payments?
Yes, your safety is our priority. We use advanced encryption technology to secure all transactions, ensuring your payment information remains confidential and protected.
17. How quickly will my order be shipped?
All orders are dispatched within 24-48 working hours. However, please note that during maintenance or unforeseen delays, shipping timelines may be affected.
18. Do you ship internationally?
Yes, we offer worldwide shipping! Delivery times and shipping fees depend on your location and will be calculated at checkout.
19. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and a link to monitor the progress of your package. If you do not receive tracking information, contact us via:
- WhatsApp: 8796934455
- Email: hello@gleamzy.com
20. How do I get the invoice for my order?
After placing your order, you’ll receive a confirmation email containing your invoice. You can also access your invoice by logging into your account on our website.
Returns and Refunds
21. What is your return policy?
At Gleamzy, we maintain a strict no return and no-exchange policy for all products once sold. However, exceptions are made for the following scenarios:
- Missing Products: If a product is missing from your order, you must provide a complete unboxing video as proof. Upon verification, an e-voucher equivalent to the missing product's sale price will be issued.
- Wrong, Leaked, or Defective Products: Customers can choose between an e-voucher or a replacement product.
Important: All complaints must be raised within 24 hours of receiving the product.
22. Can I cancel my order?
Orders can be cancelled before shipment. Once shipped, cancellations will only be processed after the product is returned to our office. Refunds for cancellations are subject to a deduction of ₹120 for courier and payment gateway charges.
- Pre-dispatch cancellations: Refunds will be issued in the form of an e-voucher.
- Post-shipment cancellations: Refunds will be processed within 15 days of the product being returned.
23. How long does it take to process a refund?
Refunds are processed within 5-7 working days after verification. For post-shipment cancellations, refunds will take up to 15 days.
24. How will I know if my payment has gone through?
You will receive a confirmation email immediately after your payment is successfully processed.
Customer Support
25. How can I contact Gleamzy for support?
We’re here to help! Reach out to us through the following channels:
- WhatsApp: 8796934455
- Email: Hello@gleamzy.com
- Or visit our Contact Us page.
26. Do you offer discounts and promotions?
Yes! We regularly run special promotions and discount offers. Subscribe to our newsletter and follow us on social media to stay informed.
27. Do you offer free samples or gifts?
Yes, we occasionally include free samples or gifts with orders during promotional campaigns.
28. How often do you re-stock your products?
We re-stock regularly to ensure you always have access to your favorite Gleamzy products. Sign up for restock notifications on the product page to receive updates.